Frequently Asked Questions
If you don't see your question answered here, please do drop us a message and we'll be happy to help!
What are your delivery charges?
We offer free delivery for all orders above $70.00! For orders that falls below $70.00, home delivery is available for a surcharge of $10.00 per trip.
When will my order be delivered?
Orders cut off is 12pm the day before your intended delivery or pick up. You can also select your preferred delivery day upon cart out.
- Our delivery timings are between 10am - 5pm from Mondays to Fridays. We currently do not deliver on weekends.
- Should you have any special timing requests, please highlight this in your order requests minimally 1 working day in advance. We will try to accommodate as much as possible, however subject to availability.
- Should no one be at the designated address to receive the delivery, it would be ideal to leave a cooler bag outside or an arrangement for us to leave at your neighbor’s house. A redelivery fee of $10 will be charged in the cases of failed deliveries, you can also alternatively self collect at our farm.
Do note that our produce is best kept chilled for freshness.
What if nobody is home to receive the delivery?
Do note that our produce is best kept chilled for freshness.
- Our delivery timings are between 10am - 5pm from Mondays to Fridays.
- Should you have any special timing requests, please highlight this in your order requests minimally 1 working day in advance. We will try to accommodate as much as possible, however subject to availability.
- Should no one be at the designated address to receive the delivery, it would be ideal to leave a cooler bag outside or an arrangement for us to leave at your neighbor’s house. A redelivery fee of $10 will be charged in the cases of failed deliveries, you can also alternatively self collect at our farm.
Can I opt for self collection?
Absolutely! Please select self-collection upon check out and preferred collection date if any. Self collections are between 10am - 5pm on Mondays to Fridays at 11 Chencharu Link. We are closed on the weekends.
Can i place a same day order?
Self collection is only available for same day orders and orders have to be made before 12pm.
Same day orders are not available for our Coloured Mixed Bloom products.
Can I cancel My order?
A $10 cancellation fee will be charged if you would like to cancel your order, after you've placed your order on our website.
